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The purpose of this lesson is to…
Workshop Agenda
- Describe the customers lifecyle
- Idenfify the events in the cutomesr life cycle
- Describe participants who is involved or affected in the events
- Describe the participants needs
- Describe the value that can be provided to the participants
- Describe the participants information sources
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A Transformation is process of changing a business from as-is to to-be
SoW
Theme Map
The Theme shows the 12Themes of the 12Box Model in the three Prespectives: Management, Production and Consumer.
The Canvas is used to analyse the dynamics in the Business Platform between the Themes.
Services
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Infrastructure
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Competences
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Business Model
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Governance
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Information
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Leadership
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Value
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Journey
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Network
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Brand
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